Phone Support
Monday - Friday
Winter: 8:30 a.m. - 4:30 p.m. | Summer: 8 a.m. - 4 p.m.
We keep the university connected through a wide range of services including mobile device support, telephones, directory service and teleconferencing support. We ensure you have support remotely, at your desk, in the boardroom or on the go.
As a staff or faculty member, you may be eligible for a desktop and/or wireless phone. Contact your departmental telecom contact for more information, requests for telephone equipment installations, moves and all other telephone needs!
Softphones
A softphone is a type of software-based phone. It allows you to make phone calls over an internet connection without needing designated physical hardware, and it can be installed on desktops and laptops. In short, softphones help you make telephone calls without an actual telephone.
Setting up your phone
Get help navigating your new software phone and setting up your preferences.
Using your phone
Get instructions on placing and receiving calls, setting up your voicemail, and more from your softphone.
Desktop Phones
Setting up your desktop phone
Get help navigating your new desktop phone, plugging it in, and setting up your preferences.
Plugging in your phone
User guides
- Cisco IP Phone 7841 User Guide
- Cisco 7961/7965 User Guide
- Cisco 7941G/7945 User Guide
- Cisco 8861 User Guide
Using your phone
Get instructions on placing and receiving calls, setting up your voicemail, and more from your desktop phone.
Mobile device support (Phones and tablets)
- Mobile phone request
- Employee purchase plans for cellphones (subject to change)
- Pay per use cellphone plan rates
Encryption Support: IST will provide recommendations and instructions for protecting UofA data that may be stored on personally-owned mobile devices.
Mobile Deployment: If a device is procured through IST, IST will deliver and assist in the basic setup of the mobile device, including installing SIM cards, email setup on mobile devices and computers, and guidance on how to transfer data from old phones.
Mobile Device Management
Please watch the CISO website for news and information on the upcoming campus MDM solution.
The current MDM VMware Workspace ONE (formerly Airwatch) is being retired and users can uninstall the Intelligent Hub application from their devices at the end of November 2023.
How to uninstall Intelligent Hub »
Telecom Expense Management System (TEMS)
The Telecom Expense Management System (TEMS) allows you to submit telephone orders and view telephone billings and reports.
Please note that if working remotely, the TEMS application requires a VPN connection. To access the TEMS VPN, please use the usual vpn.ualberta.ca, but when you are prompted for your username and password, use CCID@ tems*, along with your normal password.