Phone Support
Monday - Friday
Winter: 8:30 a.m. - 4:30 p.m. | Summer: 8 a.m. - 4 p.m.
We keep the university connected through a wide range of services including mobile device support, telephones, directory service and teleconferencing support. We ensure you have support remotely, at your desk, in the boardroom or on the go.
As a staff or faculty member, you may require phone services. This may include software-based campus numbers, desk phones for shared environments, or wireless phones for large environments. Contact your departmental telecom contact for more information, requests for telephone equipment installations, moves and all other telephone needs!
Softphones
A softphone is a type of software-based phone. It allows you to make phone calls over an internet connection without needing designated physical hardware, and it can be installed on desktops and laptops. In short, softphones help you make telephone calls without an actual telephone.
Setting up your phone
Get help navigating your new software phone and setting up your preferences.
Using your phone
Get instructions on placing and receiving calls, setting up your voicemail, and more from your softphone.
Desktop Phones
Setting up your desktop phone
Get help navigating your new desktop phone, plugging it in, and setting up your preferences.
Plugging in your phone
User guides
- Cisco IP Phone 7841 User Guide
- Cisco 7961/7965 User Guide
- Cisco 7941G/7945 User Guide
- Cisco 8861 User Guide
- Cisco 9841 User Guide
Using your phone
Get instructions on placing and receiving calls, setting up your voicemail, and more from your desktop phone.
Mobile device support (Phones and tablets)
- Mobile phone request
- Employee purchase plans for cellphones (subject to change)
- Pay per use cellphone plan rates
Encryption Support: Please see the Information Security web page for information on the appropriate handling of information in the custody of the University.
Mobile Deployment: Corporate devices will be shipped directly to end users from the campus mobility provider. If you need assistance with setting up the device or transferring data from a previously used device, please open a request with the IT Service Desk to have someone dispatched to assist you.
Mobile Device Management
Please watch the CISO website for for information on any campus mobile device management (MDM) requirements or solutions.
Telecom Expense Management System (TEMS)
The Telecom Expense Management System (TEMS) allows you to submit telephone orders.