Frequently Asked Questions
At every stage of your degree, you may have questions you need answered. Before you make the trip to the Undergraduate Student Services (USS) office, please check out the following Frequently Asked Questions. You may discover the answer you are looking for and save yourself a trip!
Degree requirements
Perhaps. Come to the USS office and we can check your file to see if anything we mailed to you recently was returned to us. Note that it is your responsibility to ensure that your contact information in Bear Tracks is current. This includes your mailing address, phone numbers and e-mail addresses.
You must also ensure that you regularly check your ualberta.ca e-mail account. This is your CCID@ualberta.ca. We send many important messages to that account.
First, check the withdrawal deadlines before dropping any courses from your schedule. If the add/drop deadline has not passed, go to BearTracks and drop the course using the Drop feature without any financial penalty or record on your transcript. If the primary add/drop deadline has passed you can still use BearTracks to drop courses, but you may not be refunded course fees after incremental withdrawal deadlines have passed and you will receive a grade of "W" (no GPA penalty) for the course on your transcript. Also note that some courses require Departmental Approval (e.g., Chemistry, Art & Design, Biochemistry) before a withdrawal can be completed, but this is very rare. You can find out if a condition like this applies to your courses by checking your courses' syllabi.
New-to-the-UofA students who are offered admission must pay a non-refundable $500 Tuition Deposit in order to become eligible to register in courses. Students can pay this deposit on Bear Tracks, and it will be credited towards their final tuition amount.
See Student Tuition Payment Options for details on how to pay tuition and fees
Majors, Minors and Double Majors
If you are unsure of your career path, HUB Career Centre has resources to assist in career planning as well as your employment search before and after graduation. They also offer other services such as career planning, work searches, employer information sessions and more!
artscareers@ualberta.ca or 780-492-6022
HUB Career Centre (8917 HUB Mall)
Monday to Friday 8:45 a.m. to 4:15 p.m. (September to April)
Monday to Friday 8:30 a.m. to 4:00 p.m. (May to August)
FGPA (Faculty Grade Point Average) & GPA (Grade Point Average)
1. Speak to your instructor about your concerns.
2. Check out the Student Success Centre. They have all kinds of information on study habits, exam writing difficulties and individual tutorials on research papers and writing problems. Contact them early to avoid a last-minute rush!
3.Consider reducing your course load, so that you can concentrate on fewer courses. Make sure you know when the withdrawal deadlines are.
4.Contact the USS office to speak to an advisor. We are here to help.
Taking courses at other institutions
You must complete an Application for Letter of Permission if the institution does not have a exchange program from the International Centre. See the USS office for details.
Graduation/Convocation
Make sure to run an academic requirements check to ensure you have completed (or on track to complete) all of your required courses and credits needed to finish your degree.
September 1 - Fall Convocation
Note that you cannot convocate in Spring if you are still taking classes towards your degree in May/June (Spring) term. Similarly, you cannot convocate in Fall if you are still taking classes towards your degree in the September (Fall) term.