Student Service Centre

Alberta student loan disbursement delays

The University of Alberta is aware of the current processing delays for Alberta student loan funding. Any Alberta student loan received after the fee payment deadline will be reviewed to ensure the student is not negatively impacted. Visit the Tuition Frequently Asked Questions web page for more information on paying tuition with loans.
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The Student Service Centre is here to help you make the most of your university journey. We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.

Contact the Student Service Centre

The Student Service Centre supports prospective students and current undergraduate, graduate and continuing education students at the University of Alberta. If you have a question about transcripts, course registration, updating your application, financial support and more, look below for the service option that works best for you. Not sure you’re in the right place? We encourage you to visit our reference guide to ensure you’re connecting with the right service option.

Please note: The average wait times for our services are updated at the start of each week. These are estimates based on service times from the previous week. Actual wait times may vary.

As volume of inquiries can vary day-to-day, our availability for in-person and phone services may change. For the most accurate information, we encourage you to confirm our availability and wait times by joining the in-person service queue or the phone queue.

Student FAQs

Before reaching out, check out some of our most frequently asked questions to see if your question is answered.

See FAQs

Student Service Portal

 

Average Wait Time:
3-4 business days (based on Nov 12-15)

Have a question? Utilize the Portal to submit a Student General Inquiry — it's even better than email! Your inquiry will be directed to the right staff member and you can access articles, called “solutions,” that can answer some of our most frequently asked questions.

If you have applied for admission or are a current student, log in seamlessly with your CCID. This will help us verify your identity.

Log into the portal

If you don't have a CCID, sign up for an account.

Learn how to use the portal by watching the video below or reading our instructions here.

Watch instructional video

Live Chat

 

Average Wait Time:
5 minutes

Chat with our virtual assistant, Vera, or one of our advisors. To start chatting, click the speech bubble widget at the bottom right-hand corner of this webpage.

Availability
Vera:
24/7
Advisor:
Mon. – Fri.
9 a.m. – 4 p.m.
Wed.
10 a.m. - 4 p.m.

Phone

 

Average Call Back Wait Time:
100-110 mins (based on Nov 12-15)

If you are looking to speak with the Student Service Centre on the phone, join our phone queue to receive a call from a Student Service Advisor within our business hours on the same day. You will receive text updates, including an estimated wait time, before an advisor calls you.

Availability
Mon. – Fri.
9 a.m. – 4 p.m. 
Wed.
10 a.m. – 4 p.m.

Join the phone queue

In-Person Support

 

Average Wait Time:
5-10 mins (based on Nov 12-15)

In-person advising is available at the Student Service Centre in the Administration Building on North Campus.

If you plan on visiting the Student Service Centre in person, get in line virtually.

If you need to submit international academic documents, book an appointment.

Availability
Mon. – Fri.
9 a.m. – 4:15 p.m.
Wed.
10 a.m. – 4:15 p.m.

Form Submissions

 

Average Wait Time:
3-4 business days (based on Nov 12-15)

Submit forms that require the Office of the Registrar to complete a section.

If you have a CCID, log in here to submit a form as a Service Request to the Office of the Registrar via the Student Service Portal.

Don’t have a CCID?  Sign up here to access the portal and submit your form.

Continuing Education

 

Having trouble with online registration? Do you need assistance in resetting your password or accessing Bear Tracks? Need a copy of your University of Alberta transcript?

The Student Service Centre can support Continuing Education students through any of our service options. Reach out by submitting an inquiry through the Student Service Portal, joining the Phone Queue or visiting us on North Campus.

Program Information

Contact the Continuing Education program office if you have questions about program completion, course inquiries (including late registrations, course prerequisite questions and grades) or other program-related inquiries.

Prospective student advising

Book a general or faculty-specific advising session with U of A’s recruitment team to learn about programs, admission requirements, student life and more.

Book an appointment

Academic advising (current students)

Contact an academic advisor from your home faculty to inquire about appointment bookings.

Learn more

Other Services Available

As We Gather by Jerry Whitehead

First Peoples House

The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)

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International Services Centre

The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.

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Graduate Students

The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.

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Office of the Registrar

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the wider campus community, including faculties, departments, and other units.


CHAT WITH A CURRENT STUDENT

If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below!

Quick Links

Admissions
University Calendar
Dates and Deadlines
Transcripts
Open Studies
Forms

SERVICES SEARCH

Search the most popular services and resources from the Dean of Students and the Registrar's Office. More services will be added soon.

Hot Topics

Our commitment to equity, diversity and inclusion

At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.

Student Service Centre is a respectful workplace. Disrespectful or harassing language or behaviour will not be tolerated.