Suspicious Package or Letter

What Is a suspicious package?

A suspicious package could contain explosive material or hazardous substances intended to harm the recipient.

Stay calm. Do not open the package.

When you are able, call 911 and/or Protective Services (780‑492‑5050).

Is the package you have received suspicious?

Identifying a suspicious package

A package or letter is considered "suspicious" if it meets any of the following criteria:

  • The address is missing, made up, or wrong
  • It is addressed to a title or includes only a first or last name
  • The postmark is inconsistent with the return address
  • It has excessive packaging, weight or postage
  • Common words are misspelled
  • It is discoloured, stained or has a peculiar smell
  • There is evidence of unusual powder or residue

If you receive a suspicious package or letter

  1. Stay calm. Do not open the package.
  2. Move to a safe area away from the letter or package. Prevent others from entering the space.
  3. Notify Protective Services (780‑492‑5050).
  4. Wash your hands with soap and water to avoid potentially contaminating your face with hazardous materials.
  5. Do not brush off any clothes as residue may be relevant to an investigation.
  6. Stay in a safe place and cooperate with emergency responders.